No artform speaks as directly to the emotions as ballet does. Boston Ballet's 2009-2010 season promises passion, excitement, pure joy, and extraordinary dancing. As a subscriber you will be an integral part of our family - become a subscriber today and become part of these exhilarating times at Boston Ballet.

GENERAL INFORMATION
Boston Ballet
19 Clarendon Street
Boston, MA 02116
Subscriber Box Office: 617.695.6955
Fax:  617.695.6954
Group Sales: 617.456.6343
General Information:  617.695.6950
Email: tickets@bostonballet.com
Website: www.bostonballet.org

Box Office Hours:
19 Clarendon Street box office hours:
Monday through Friday, 9am to 5pm
Saturday, 11am to 6pm (during performance season)
Sunday, 11am to 4pm (or 6pm during Nutcracker)* (beginning September, 2009)
*Sunday hours during performance weeks only

Opera House hours for Boston Ballet events:
Open performance days only, 2 hours prior to first curtain until curtain (Sundays 6pm for Nutcracker, 4pm for all other performances)

Boston Ballet's studio facilities are wheelchair accessible.

Opera House Seating map
Check out your seats by downloading seating map (requires Acrobat Reader).

Curtain Times for 2009-2010 Season
Always check your tickets for performance times

Season Ballets
7pm – Thursday evenings
7pm – Saturday evening for Night of Stars only
8pm – Friday and Saturday evenings
2pm – Saturday and Sunday matinees

Nutcracker Curtain Times
7:30pm – Tuesday - Saturday evenings
5:30pm – Sunday evenings
12pm – Thursday and Friday matinees
1 pm – Wednesday, Saturday and Sunday matinees

SUBSCRIBER BENEFITS
When you subscribe to Boston Ballet, you get more than guaranteed great entertainment. You receive generous benefits not available to the public, including:

• Five Memorable Evenings or Afternoons of Dance
  Subscribe to all five productions and experience five world-class ballet programs, in styles that range from classical to contemporary.
• The Best Seats 
  Subscribers have first choice of the best possible seats.
• Personalized Service
  Call 617.695.6955 and speak with a Subscriber Services Representative, who is ready to assist you with any questions or concerns.
• Easy Ticket Exchanges*
  Unable to attend a performance? Exchange your tickets for another performance of the same production. (Please see below "Subscriber Ticket Exchange")
• Flex-Change*  
  Once a season you may exchange tickets to one production for another production of your choice! Just return your original tickets to us one business day prior to the performance you cannot attend and you may change into a different upcoming production.
• Subscriber Standby
  Missed your performance? Bring your unused subscription tickets to the Citi Performing Arts Center Box Office one hour before any subsequent performance of the same production and we will seat you according to availability. We cannot guarantee comparable seating. Please note: Subscriber standby is not available for The Nutcracker or non-subscription ticket purchases.
  
• Ticket Donation
  If you cannot attend a performance you have tickets for, you may donate them back to Boston Ballet and receive a receipt for an applicable tax-deduction. The Box Office must be in possession of the tickets one business day prior to the performance you cannot attend.
• Lost Tickets
  Call Boston Ballet's Subscriber Box Office if you have lost your tickets, and we will happily reprint them. The reprinted tickets will be waiting for you at the theater on your performance date. Please bring your subscriber card and a picture ID to claim them.
• Discounted Tickets
  Need extra tickets for friends? Subscribers may purchase additional tickets at a  10% discount off the box office price.
• Priority for The Nutcracker
  Many performances of The Nutcracker sell out early, but our subscribers can purchase tickets before they're sold to the general public! (Limit 40 tickets).
• E-Newsletter
  Be sure to provide your email address and you'll receive our exciting online newsletter.
  
• Boston Ballet Retail Shop
  Bring your subscriber card to the Boston Ballet shop, located in the lobby of The Wang Theatre, to receive a one-time only 20% discount on any purchase. You also receive a 10% discount at the Boston Ballet shop all season long.
  
• Subscriber Benefits Guide
  Discounts and promotional offers at Boston's best restaurants, entertainment venues, spas, and retailers. Check back in the fall for complete listing.
  
  *Subject to availability. Not valid for The Nutcracker.

SUBSCRIBER TICKET EXCHANGE
As a subscriber, your first exchange for each ballet is free.

• Exchanges must be made at least one business day before your regularly scheduled performance, OR before the performance into which you want to exchange. Day-of-performance exchanges are not possible and we cannot handle exchange requests for future performances while at the theater.
  Example: You have two subscription tickets for Saturday, October 3, and you cannot attend. You want to exchange your tickets for the performance on Thursday, October 1. Call the Box Office or fax your tickets before 5 pm on Wednesday, September 30.  Exchanges are made for the best seats available. We cannot guarantee comparable seats. Exchanges are for Boston Ballet subscribers only.  We cannot exchange tickets purchased by a subscriber through another ticket vendor.

Mail
Please mail your tickets to be exchanged to:
Boston Ballet Subscriber Box Office
Ticket Exchange
19 Clarendon Street
Boston, MA 02116

Telephone
Have your tickets in hand, and call 617.695.6955, Monday through Friday, 9am to 5pm.

To pick up your exchanged tickets, you must bring your original subscription tickets to the Opera House starting one hour before the scheduled performance.

Fax
1.    Simply tear the tickets in half
2.    Make a photocopy of the torn tickets
3.    Fax your exchange request and the ticket photocopy, along with the completed coupon (coupons were mailed with your tickets) to 617.695.6954.

PERFORMANCE POLICIES
Theater Etiquette
Please remember to turn off cellular phones, paging devices, and digital watches before taking your seat. Photography or videotaping of any kind is strictly forbidden. Light snacks and beverages are available for your enjoyment in the lobby during intermission.  There is no dress code. 

Latecomers
Performances begin promptly. In consideration of all audience members, once the curtain goes up, latecomers will be seated at the discretion of management.

Children at the Ballet
Boston Ballet welcomes children and recommends The Nutcracker for ages 4+ and all other ballets for children aged 8+. All children must have a ticket; infants are not allowed in the theater.

Weather Emergency
Boston Ballet rarely cancels performances due to weather conditions. In the event of a weather emergency, please call the Boston Ballet Hotline 617.456.6230 for updates.

ACCESSIBILITY SERVICES AND PARKING
Accessibility Services
Boston Ballet is committed to providing access for audience members with disabilities. For more information about the services listed below, please call 617.482.9393.  We offer the following services to patrons:

Wheelchair Accessibility
The Boston Opera House has an elevator that stops on all levels.  Wheelchair seating is available through the Boston Ballet box office in person, by phone at 617.695.6955 or at the Boston Opera House on Boston Ballet performance dates only beginning two hours prior to the first curtain of the day.

Theatre is equipped with an infrared sound enhancement system. Headsets are available at no extra charge in the main lobby.